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Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.
Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.
What's the opportunity?
The Research, Analytics & Data Science (RAD!) team at Intercom exists to build, enable and share a deep holistic understanding of our customers, their needs, and their product behaviours, using research and data science.
As a team of data scientists and product researchers, our mission is to drive effective evidence-based decisions through research and data science. We use data — both big and small — to unlock actionable insights about our customers, our products and our business. Our holistic understanding of our customers, their needs and their product behaviours is ingrained and used across the whole company to drive tangible improvements for our customers.
Team RAD works on the most impactful initiatives that meaningfully move the needle for our products, customers and business. It’s your job to own and drive research projects from start to finish and drive impact by combining quant and qual data in compelling ways. As a Staff Researcher, you will lead the research strategy for our growth team - which spans across marketing, sales, and R&D.
What will I be doing?
You’ll be the lead research for our growth area. You’ll partner closely with data scientists to build a holistic understanding of this area. You’ll build relationships and collaborate with leaders from product, design and engineering to shape the strategy for your product area. You’ll gain a deep understanding of prospective buyers, their needs, their consideration space, and how we can build an end to end growth funnel off the back of these learnings. You’ll also collaborate with finance, marketing and sales to understand how your product area impacts Intercom’s commercial performance.
You’ll craft insights stories, share your findings and advocate for your recommendations across R&D, marketing, and sales
You’ll own the end to end research strategy, determining what is highest impact for us to understand about the market to help achieve our growth goals
You’ll drive projects to improve the tools and infrastructure that researchers on the team use, actively improving their craft.
You’ll be a role model for more junior researchers on the team
What skills do I need?
8+ years experience working with research to solve problems and drive evidence-based decisions
Demonstrated ability to influence and guide product strategy with data
Excellent communication skills and a focus on driving impact
Desire to mentor other researchers and share best practices to elevate research at Intercom
Strong growth mindset and sense of ownership. Innate passion and curiosity
Bonus skills & attributes
Experience working on a B2B SaaS product
Experience with growth strategy and competitive intelligence
Experience partnering with Data Science teams
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Great News! We've discovered an exciting live job opportunity for a Staff Product Researcher position in Ireland. This job is currently open for hiring/recruiting by Intercom, exclusively for you at Ireland Jobs Expertini. Feel free to download the job details here.
Explore the current trends for Staff Product Researcher jobs in Ireland and Ireland at Expertini. The following graph provides insights into the job market dynamics.
The work culture at Intercom must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Intercom and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Ireland, particularly within Ireland. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Ireland's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Ireland, additional details can be found on Ireland Wikipedia.
Staff Product Researcher jobs are available in Ireland.
Exploring the cost of living in Ireland. At Expertini.Com for Ireland , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Staff Product Researcher in Ireland varies, but the standard pay scale is rated "Standard" in Ireland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Intercom follow the application process following the "Apply Now" button at Ireland Jobs Expertini and also you can visit Intercom official career page and follow their application process.
Key qualifications for Staff Product Researcher typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Staff Product Researcher in Ireland by creating a free job alerts on Ireland Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Staff Product Researcher positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Staff Product Researcher on Ireland Jobs Expertini.
To improve your chances of getting hired for Staff Product Researcher, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Ireland Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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