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WPEP L1 Support Technician Job Opening In Gorey – Now Hiring Innovate Skillsource


Job description

Training to become an L1 Helpdesk Engineer, the participant will learn various tasks including using Ticketing Software to answer Support Calls, log activity tickets and provide first level support.

The participant will also develop customer care skills, learn how to ensure customer expectations are met, and enjoy learning about different aspects of Technical Support.

The participant will be trained in the following:

- How to answer incoming support calls and log all tickets in the ConnectWise system

- How to acknowledge and provide first level support for all new calls in ConnectWise

- How to provide first level support to our existing customer base remotely across all disciplines

- How to ensure that customer expectations are met or exceeded

- How to work on scheduled calls as assigned by the service coordinator

- How to provide call back support for overflow calls during busy periods

Accredited and/or sector recognised training will be provided to support your placement.

Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection.

This optional module will fulfil your accredited training requirements for the WPEP.


Formal Training:
- Answer incoming support calls and log all tickets in the ConnectWise system
- Acknowledge and provide first level support for all new calls in ConnectWise
- Provide first level support to our existing customer base remotely across all disciplines
- Ensure that customer expectations are met or exceeded
- Work on scheduled calls as assigned by the service coordinator
- Provide call back support for overflow calls during busy periods

Informal Training:
- Communication skills
- Teamwork

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your WPEP L1 Potential: Insight & Career Growth Guide


Real-time WPEP L1 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for WPEP L1 in Gorey, Ireland, highlighting market share and opportunities for professionals in WPEP L1 roles.

2 Jobs in Ireland
2
1 Jobs in Gorey
1
Download Wpep L1 Jobs Trends in Gorey and Ireland

Are You Looking for WPEP L1 Support Technician Job?

Great news! is currently hiring and seeking a WPEP L1 Support Technician to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Innovate Skillsource adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Ireland laws and regulations

What Is the Average Salary Range for WPEP L1 Support Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Gorey. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for WPEP L1 Support Technician?

Key qualifications for WPEP L1 Support Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for WPEP L1 Support Technician Job Success

Innovate Skillsource interview tips for WPEP L1 Support Technician

Here are some tips to help you prepare for and ace your WPEP L1 Support Technician job interview:

Before the Interview:

Research: Learn about the Innovate Skillsource's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your WPEP L1 Support Technician interview at Innovate Skillsource, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Innovate Skillsource's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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