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      Urgent! WPEP L1 Support Technician Position in Gorey - Innovate Skillsource
Training to become an L1 Helpdesk Engineer, the participant will learn various tasks including using Ticketing Software to answer Support Calls, log activity tickets and provide first level support.
The participant will also develop customer care skills, learn how to ensure customer expectations are met, and enjoy learning about different aspects of Technical Support.
The participant will be trained in the following:
- How to answer incoming support calls and log all tickets in the ConnectWise system
- How to acknowledge and provide first level support for all new calls in ConnectWise
- How to provide first level support to our existing customer base remotely across all disciplines
- How to ensure that customer expectations are met or exceeded
- How to work on scheduled calls as assigned by the service coordinator
- How to provide call back support for overflow calls during busy periods
Accredited and/or sector recognised training will be provided to support your placement.
Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection.
This optional module will fulfil your accredited training requirements for the WPEP.
Formal Training:
- Answer incoming support calls and log all tickets in the ConnectWise system
- Acknowledge and provide first level support for all new calls in ConnectWise
- Provide first level support to our existing customer base remotely across all disciplines
- Ensure that customer expectations are met or exceeded
- Work on scheduled calls as assigned by the service coordinator
- Provide call back support for overflow calls during busy periods
Informal Training:
- Communication skills
- Teamwork
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Unlock Your WPEP L1 Potential: Insight & Career Growth Guide
Real-time WPEP L1 Jobs Trends in Gorey, Ireland (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for WPEP L1 in Gorey, Ireland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2 jobs in Ireland and 1 jobs in Gorey. This comprehensive analysis highlights market share and opportunities for professionals in WPEP L1 roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Innovate Skillsource is currently hiring and seeking a WPEP L1 Support Technician to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: WPEP L1 Support Technician Jobs Gorey.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Innovate Skillsource adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a WPEP L1 Support Technician Jobs Ireland varies, but the pay scale is rated "Standard" in Gorey. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for WPEP L1 Support Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for WPEP L1 Support Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your WPEP L1 Support Technician interview at Innovate Skillsource, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Innovate Skillsource's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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