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WFM Real Time Analyst I-Grade B1 Job Opening In Dublin – Now Hiring Teleperformance


Job description

TPUK

Scheduling/Real Time Analyst

Responsibilities to include but not be limited the following

  1. Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders
  2. Enforce real time adherence in all Work Types and Markets within the scope of operation
  • Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs
  1. Constant interaction with Client, reporting site performance; including but not limited to staffing compliance, skilling status, and outages
  2. Provide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completion
  3. Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws
  • Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment
  • Develop and maintain a scheduling matrix for each specific site and region; adequately updating information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks
  1. Recognize and communicate challenges and areas of improvement during, and after scheduling cycles; providing solutions to meet staffing expectations at interval level

Recommended Qualifications

  1. 3+ years of tenure in WFM intraday and scheduling positions
  2. Proven experience in operating and directly handling a scope of more than 500 FTEs
  • Proven experience in scheduling distribution/bidding of more than 2000 FTEs
  1. Creative and problem solving oriented
  2. Know-how in managing real time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage, outages, under/overstaffing, etc.)
  3. Excellent communication skills
  • Proactive and able to take decisions based on real time situations
  • Knowledge of WFM tools (Aspect, Verint, IEX) - Aspect preferable
  1. Advanced Excel skills (LOOKUP, INDEX, IFS, Pivot Tables, MATCH, table arrays, macros)
  2. Studies in Engineering, Business Administration, or related fields
  3. Experience working with internal/ external stakeholders in multiple geographic regions

 



Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your WFM Real Potential: Insight & Career Growth Guide


Real-time WFM Real Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for WFM Real in Dublin, Ireland, highlighting market share and opportunities for professionals in WFM Real roles.

60 Jobs in Ireland
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47 Jobs in Dublin
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Are You Looking for WFM Real Time Analyst I Grade B1 Job?

Great news! is currently hiring and seeking a WFM Real Time Analyst I Grade B1 to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Teleperformance adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Ireland laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Dublin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for WFM Real Time Analyst I Grade B1?

Key qualifications for WFM Real Time Analyst I Grade B1 typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for WFM Real Time Analyst I Grade B1 Job Success

Teleperformance interview tips for WFM Real Time Analyst I Grade B1

Here are some tips to help you prepare for and ace your WFM Real Time Analyst I Grade B1 job interview:

Before the Interview:

Research: Learn about the Teleperformance's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your WFM Real Time Analyst I Grade B1 interview at Teleperformance, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Teleperformance's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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