Urgent! Technical Support Specialist, German Speaking Job Opening In Galway – Now Hiring SOTI
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
Job Title: Technical Support Specialist Locations: Galway (Hybrid) Type of role: Permanent Language: German and English To start: ASAP Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions.
We are looking for out of the box thinkers that appreciate the art of creating great software.
To us, being visionary is more important than doing things the way they’ve always been done.
What We’re Looking For We’re looking for a highly skilled Technical Support Specialist who is excited to work in a fast-paced, agile environment and will be motivated and passionate about driving tech forward! What’s in it for you?
The People - Our people are our most important resource.
From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in.
A culture that emphasizes personal growth, continuous innovation and fun.
The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line.
SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams.
You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.
What You’ll Do Provide telephone and email based post-sales technical support for our software products Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Work proactively to update customers by reporting progress regarding outstanding queries Endeavor to respond to all customer requests in a timely manner while improving customer experience Provide superior customer service in regards to our MDM solutions.
Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments in order to troubleshoot issues further Experience You’ll Bring Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Solid understanding of modern Windows client (e.g., Windows 10, Windows 11) and server operating systems (e.g., Windows Server 2019, Windows Server 2022).
Experience with database management systems (such as SQL Server) and virtualization technologies (like VMware or Hyper-V) is a plus.
Knowledge of mobile computing platforms (Android, iOS) Minimum 1-2 years of relevant experience, exceptions for qualified candidates Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives Outstanding verbal and written communication skills in fluent German and English.
Fluency in additional Nordic languages would be advantageous.
About SOTI SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide.
SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments.
SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization.
At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace.
We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market.
We offer careers with #EndlessPossibilities.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Galway, Ireland (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Galway, Ireland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1627 jobs in Ireland and 60 jobs in Galway. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SOTI is currently hiring and seeking a Technical Support Specialist, German Speaking to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SOTI adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Specialist, German Speaking Jobs Ireland varies, but the pay scale is rated "Standard" in Galway. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Specialist, German Speaking typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Specialist, German Speaking interview at SOTI, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SOTI's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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