Urgent! Technical Support Specialist Job Opening In Galway – Now Hiring Planet payment
About Us:
Planet is a leading technology company transforming payments by putting customer experience first.
We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview
Planet is looking for an enthusiastic AppOps Engineer to join its dynamic team.
The successful candidate will play a vital role in maintaining the health and operational integrity of Planet’s systems by monitoring their availability and performance in real-time.
What you will do
In this role, you will be responsible for monitoring critical systems within Planet’s payment, hospitality, and retail services.
The primary focus will be on ensuring production availability, and stability, and availability through proactive monitoring.
You will work in rotational shifts to ensure 24/7 support and maintain the highest level of service.
Monitor the stability, availability, and reliability of Planet's infrastructure and application services, focusing on payment, hospitality, and retail systems.
Ensure production systems remain stable and available through proactive and continuous monitoring.
Identify, escalate, and assist in resolving service incidents alongside Planet's support teams to minimize impact on end-users and business operations.
Work collaboratively with cross-functional teams to implement preventive measures that reduce the risk of service disruptions.
Document, track, and manage issues, resolutions, and workarounds using the support ticketing system.
Propose enhancements to improve the overall quality of Planet’s production services.
Participate in shift handovers and maintain seamless communication between team members across shifts.
Who you are:
Bachelor's degree in Computer Science, Information Technology, or a related discipline.
Preferred experience in Technical Support, Service Delivery, or a similar role.
Good problem-solving abilities and the capacity to make informed decisions under pressure.
Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
Experience in application support of applications running on Windows or Linux and technologies such as Tomcat, IIS, SFTP solutions such a Globalscape, F5 load balancers.
Experience with monitoring tools such as Coralogix, DataDog, Netreo, and Solarwinds is beneficial.
Familiarity with Jira or similar ticketing systems.
Knowledge of payment systems and financial applications is an advantage.
Willingness to work rotational shifts, including nights, weekends, and holidays.
Excellent communication and interpersonal skills.
Outstanding written and verbal reporting abilities.
Why Planet :
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Galway, Ireland (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Galway, Ireland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1629 jobs in Ireland and 60 jobs in Galway. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Planet payment is currently hiring and seeking a Technical Support Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Specialist Jobs Galway.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Planet payment adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Specialist Jobs Ireland varies, but the pay scale is rated "Standard" in Galway. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Specialist interview at Planet payment, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Planet payment's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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