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Urgent! Technical Support Engineer Position in Cork - Forescout Technologies Inc

Technical Support Engineer



Job description

What We DoManaging cyber risk, together – Today the modern enterprise is an Enterprise of Things.

We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale.

Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and us as we secure the world with our products.

We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience.

We are cyber-obsessed about addressing the world’s most challenging security problems.

Innovation starts here, everyone’s ideas are valued, visionaries welcomed!We are looking for resourceful and gritty individuals to collaborate as one team while ensuring a world-class customer experience.

We are cyber-obsessed about addressing the world’s most challenging security problems.

Innovation starts here, everyone’s ideas are valued, visionaries welcomed!You will be responsible for developing a deep understanding of Forescout products and in-depth knowledge of environments in which they are deployed and will use your knowledge and experience to solve technical problems for customers and to act as adviser to less experienced team members.

You will also complete assigned duties with minimal direction from Technical Services Leadership.

Routinely acts independently while researching and developing solutions to customer issues.

Acts as a technical point of contact and is repeatedly sought by others to provide specialty knowledge to assist them in their problem solving.

Routinely monitors and develops knowledge assets to enable customer self-sufficiency.

What You Will Do

  • Provide expert guidance to customers and other support engineers
  •  Collaborate with the team to resolve complex customer issues
  •  Handle case escalations and solving customer issues on site
  •  Work closely with Engineering to relay any product issues
  •  Travel occasionally to customer sites for emergency technical issues
  • What You Will Bring To Forescout 

  • 5-8 year’s technical experience in a support role (in an Enterprise-level support environment is a plus with 2+ years’ experience troubleshooting hardware related issues.
  •  Bachelor’s Degree or equivalent work experience.
  •  Outstanding customer-facing skills and expert ability to assess situations and adapt according to customer needs and ability to troubleshoot heterogeneous environments.
  •  Capable of documenting problems and solution for internal as well external customers and model documentation and case management practices
  •  Understanding of enterprise computing environments, distributed applications, and a strong knowledge and understanding of TCP/IP networks to include ASA ,Palo Alto firewalls, and Cisco, Juniper, and Brocade switches
  •  Hands on experience in both Windows and Linux, Mac OSX platforms with a solid understanding of networking principals and security best practices.
  •  Understanding of the system hardening processes, tools, guidelines and benchmarks and Computer Networking Systems Administrator’s level Knowledge of all protocol layers.
  •  Industry Certifications such as CISSP, CASP, Security+, CEH, SANS (GCIA, GCIH, GREM, GPEN).
  •  Advanced Administrator’s level of understanding of Operating Systems (Linux, Windows, Macintosh, and UNIX)and strong knowledge of enterprise networking environments.
  • What Forescout Offers YouOur visionary leadership team fosters an environment that encourages professional growth and development.

    We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology.

    We take pride in offering a competitive total compensation package.

    If you have a strong work ethic, are visible and lean in, you will be recognised.

    We are in growth mode and there is a ton of opportunity at Forescout.


    Required Skill Profession

    Computer Occupations



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