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Technical Support Engineer Job Opening In Cork – Now Hiring Broadcom Inc.


Job description

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Job Description:

Your next adventure at VMware by Broadcom is only a click away!

At VMware by Broadcom, we are committed to helping our people grow professionally.

Our talented employees exemplify our shared values and continue to drive our company to new heights.

Job Description

Why will you enjoy this new opportunity?

Are you passionate about learning new technology and solving complex problems for customers?

Do you like to work as part of a team?

Do you like to learn from others?

Do you like to share your knowledge?

If the answer to these questions is yes, then VMware by Broadcom has a Technical Support role for you.

You will be working on the latest and top of the line technology to become an expert in the IT industry.

We take great pride in helping our engineers to develop themselves and become experts in their chosen fields.

What are the performance outcomes over the first 6-12 months you will work toward completing?

As a Level 3 Technical Support Engineer, you will be learning VMware by Broadcom VCF technology to help our customers troubleshoot, understand, and overcome challenges in their complex environments.

  • First step in this role will be to upskill on our support processes and products and to understand how we work as part of a global team.

  • Once achieved, you will begin to troubleshoot customer issues with the support of tenured engineers through the knowledge you have gained.

  • You will engage regularly with VMware by Broadcom engineering team(s) to bring value to customers, and to resolve politically and technically escalated issues.

  • As your skill set grows, you may choose to work on additional product lines and progress your skillset on more technologies or seek to become expert in a wide variety of products and or technology related to our product portfolio.

  • Throughout this time, and your career at VMware by Broadcom, you will continue to develop through training, learning tools, research time and training days.

  • As you approach the 12-month period of your tenure, opportunities may emerge whereby you can begin to share your knowledge and experience with newer members of your team.

  • What type of work will you be doing?

    What assignments, requirements, or skills will you be performing on a regular basis?

    As a Level 3 Technical Support Engineer in VCF Division, you will be responsible for resolving customer technical issues.

    Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.

    To be successful in this role, you will: 

  • Have 5+ years of industry experience in the Virtualization domain.

  • Learn new communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management.

  • Resolve customer queries while providing world class support to our customers.

  • Troubleshoot, research, and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.

  • Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.

  • Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.

  • Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.

  • What is the leadership like for this role?

    What is the structure and culture of the team like?

  • The selected candidate will be reporting to one of the Technical Support Managers.

    Managers have a considerable amount of experience in managing enterprise support and leading the team to success through the company’s values.

    Leadership is deeply invested in the teams’ careers development and has a successful track record of ensuring the team is successful as a unit and ensuring the individual team members progress in their careers.

  • Leadership practices high ethical management and provides good work environment while being employee friendly

  • The core team comprises engineers at different levels (L1, L2 and L3) supporting VCF suite of products.

    The team is part of the 24x7 support structure and demonstrates work flexibility to ensure we meet customers contractual requirement

  • The role will require the candidate to work Mon-Fri and flexibility to work in any shift 

  • .

    Where is this role located?

  • Fixed: this role is based out of VMware by Broadcom’s Cork office.

  • VMware by Broadcom is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware by Broadcom is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware by Broadcom are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware by Broadcom will not tolerate discrimination or harassment based on any of these characteristics.

    VMware by Broadcom encourages applicants of all ages.

    VMware by Broadcom will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

    Broadcom is proud to be an equal opportunity employer.

    We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.

    We will also consider qualified applicants with arrest and conviction records consistent with local law.

    If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


    Real-time Technical Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Cork, Ireland, highlighting market share and opportunities for professionals in Technical Support roles.

    1627 Jobs in Ireland
    1627
    130 Jobs in Cork
    130
    Download Technical Support Jobs Trends in Cork and Ireland

    Are You Looking for Technical Support Engineer Job?

    Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Broadcom Inc. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Ireland laws and regulations

    What Is the Average Salary Range for Technical Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Cork. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Technical Support Engineer?

    Key qualifications for Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

    To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Technical Support Engineer Job Success

    Broadcom Inc. interview tips for Technical Support Engineer

    Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

    Before the Interview:

    Research: Learn about the Broadcom Inc.'s mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Technical Support Engineer interview at Broadcom Inc., research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Broadcom Inc.'s products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Technical Support Engineer Positions

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