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Urgent! Technical Services Representative Job Opening In Dublin 20 – Now Hiring The Sherwin-Williams Company

Technical Services Representative



Job description

Join our fantastic team in Ireland supporting and assisting our customer and sales team in our Industrial Wood coatings division!

The Technical Sales Representative is responsible for assisting the Sales Manager and Sales Representatives by supporting our existing customers with technical issues and concerns and calling on prospective customers/target accounts and providing technical support.

This role covers the whole of Ireland so it is best for someone who likes to travel.

Ideal for someone with paint or coatings experience, knowledge of technical applications and colour matching.

We can also train this skills and we would welcome applications from people looking to grow in this business sector.

In return we offer a rewarding career within a global leader in paint coatings, support, development, an attractive salary, bonus plan, private medical, pension and company car.

  • Ensures customer quality and service expectations are met.
  • Supports customers with plant audits, troubleshooting, general technical support and process development.

  • Eliminates or reduces customer complaints.

  • Helps achieve or exceed sales and margin goals.

  • Helps increase volume growth.

  • Communicates competitive information, new products and selling issues to Product Finishes Sales Managers 
  • Communicates extended product knowledge in wood, metal technology.

  • Attends coatings seminars and trade shows pertinent to Product Finishes sales/marketing.

  • Manages product trials at designated customer facilities.

  • Supports national accounts specifications approval process.

  • Maintains contact with laboratory on current technical issues.

  • Works closely with the Italian and Swedish labs.

  • Assists with equipment installation and various line or equipment modifications/adjustments.

  • Conducts technical training seminars at customers’ facilities.

  • Evaluates product complaints and decides the best way to resolve problems.

  • Assists customers in preparing paint specifications to meet product applications.

  • Troubleshoots on-line technical problems such as correcting batches and formulation of products.

  • Advises customers of product line changes and improvements.

  • Maintains expertise in product finishes equipment use and surface preparation.

  • Assists customers with product inventory control/re-ordering.

  • Trains customers on product knowledge and application methods.

  • Assists sales team by preparing samples, panels, etc.

    for presentations.

  • Maintains customer technical service issues on file for follow-up.

  • Other duties as assigned

  • Formal Education: 

    Required: 

  • GCSE / ‘O’Level Math’s and English or equivalents are required
  • Preferred: 

  • Higher level education in a related field 
  • Knowledge & Experience:

    Required: 

  • Good understanding of, and experience in, the Irish and UK industrial wood coatings market
  • Technical support experience to major accounts (including auto-lines) in the coatings sectors 
  • Good basic knowledge of coatings technology and curing processes 
  • Preferred: 

  • Experience with robotic, auto spray, vacuum and roller coating application systems
  • Knowledge of metal and plastic substrate coating technologies 
  • Understanding of Apollo or other root-cause analysis techniques 
  • Technical/skill Requirements: 

    Required: 

  • Ability to hand-spray all major coatings technologies.

  • Experience of working with automatic colour-matching systems 
  • Preferred: 

  • Expertise in exterior joinery coatings, window design and application processes 
  • Travel Requirements (time spent away from home or other typical office location): 70% time travelling/ 30% in facility/office

    Internal Vacancy Announcement

    This vacancy is advertised exclusively for internal candidates, with a closing date of Friday 12th September.

    Interview dates: Proposed for the week commencing 15th September.

    Successful candidates will be notified in advance, allowing time to prepare.

    ***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.

    Please read the  guidelines before handing in your application 

    All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).


    Required Skill Profession

    Sales Representatives, Wholesale And Manufacturing



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