Servicing Specialist

Job description

This is a 12 Month FTC based in our Letterkenny office – 2/3 days .

A GLOBAL LEADING ASSET MANAGER WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services.

We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration.

When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers! 

If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today.

At PGIM, You Can!

What you will do

PGIM Ireland are seeking to hire a Real Estate Servicing Specialist for PGIM Real Estate Loan Services who are responsible for the servicing and asset management of commercial loans originated by PGIM Real Estate (PGIM RE).

This team supports the servicing of assets across the capital stack for EMEA, APAC and the USA.

The team are responsible for the collection and spreading of reporting, review of compliance certificates, monitoring of covenant levels, review of property monitoring reports and monitoring the performance of deals for multiple capital sources.

The team also assists with the preparation of investor reporting packages for all of the products the group services.

Members of this team may also be responsible for bank administration, including the opening of internal bank accounts, perfecting charge over blocked borrower bank accounts and system administration of external banking systems.

Irish hours will apply from Monday to Friday, however there is a requirement to be flexible, specifically during peak times.

Hours are subject to change in line with role requirements.

What you can expect

• Asset Performance/Surveillance – Collection of reporting, review of compliance certificates, confirmation of covenant adherence, review and analysis of property monitoring reports, monitoring performance trends, review and interpretation of loan documents.
  
  

• Investor Reporting– Preparation of property related investor reporting

• Banking Admin - Managing multiple international bank and borrower relationships

• Treasury – cash movements for multiple currencies across differing banking institutions.
  
  

• Proactively communicate to relevant stakeholders, internally and externally.
  
  

• Servicing/Cash Management – Calculation of debt service, delivery of billing letters, remittance reports and application of waterfall structures

• Collaborate with multiple areas of the PGIM RE to ensure the highest level of service.
  
  

• Anticipate issues that may adversely affect portfolio performance and take action to reduce risks.
  
  

• Lead and manage special projects as assigned, as well as propose and drive process enhancements and automation.
  
  

• Cultivate both internal and external relationships to ensure proper service levels are achieved for each portfolio function.
  
  

• Review policies and procedures and ensure consistency across the regions.

What you will bring

• Bachelor’s Degree in finance, business, accounting or related fields,

• Prior commercial mortgage/real estate/finance experience desirable

• Prior loan servicing/asset management experience, a plus

• Strong financial services acumen and background required

• Prior experience in the analysis of financial statements, business plans, tenancy schedules across multiple asset classes desirable

• Ability and acumen to analyze data and the underlying drivers of results, including the calculation of performance level ratios

hat will set you apart?

• Strong financial services acumen and background

• Strong Microsoft Excel skills.  Ability to work with Power BI a plus.

• Excellent oral and written communication skills

*PGIM welcomes all applicants, even if you don't meet every requirement.

If your skills align with the role, we encourage you to apply.

What we offer you

• Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses.

• Annual Leave of 23 days at full pay.

• Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary.
  
  Members can also make voluntary contributions to the scheme.

• Annual Bonus Programme & Shop LK Vouchers / CleverCards (subject to eligibility): Along with an annual bonus employees are rewarded with Shop LK Vouchers/ CleverCards which are paid tax free.

• Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee’s salary.

• Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education.

About PGIM – Global Asset Management

PGIM is the global asset management business of Prudential Financial, Inc.

(NYSE: PRU), a leading global investment manager with nearly US$1.39 trillion in assets under management as of March 31st, 2025.  With offices in 19 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives.

Prudential Financial, Inc.

of the United States is not affiliated with Prudential plc.

which is headquartered in the United Kingdom.

Our Commitment to Diversity, Equity, and Inclusion

PGIM has a long-held commitment to advancing diversity, equity and inclusion, rooted in the belief that this is a prerequisite for PGIM's success and sustainability.

We work to attract, retain, develop and promote talent at all levels and aim to have a workforce that reflects the communities where we work, live and invest.

We are intentional about creating a workplace where everyone has a voice and is welcomed, valued, respected and understood.

From the moment people join PGIM, we pledge to help them unlock their full potential.

Together, we are shaping a future where talent knows no boundaries.

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Required Skill Profession

Business Operations Specialists