Register Login

  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Get Resume Score
Ireland Jobs Expertini

Service Delivery Manager (DSC/ET) Job Opening In Dublin 8 – Now Hiring ST Engineering

Service Delivery Manager (DSC/ET)

    Ireland Jobs Expertini Expertini › Ireland › Jobs › Dublin 8 › Operations Specialties Managers › Service Delivery Manager (Dsc/et)

Job description

Title: Service Delivery Manager (DSC/ET)

Job ID: Location:

Digital Hub, SG

Description:

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries.

The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments.

Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.


Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion.

These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services.

As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct.

We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth.

Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape.

Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

The Service Delivery Manager plays a crucial role in continuously enhancing and expanding the features of platforms provided by ST eServ.

This position involves identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.

Collaborating closely with customers, partners, and vendors to create a cutting-edge learning ecosystem.

The Service Delivery Manager is responsible for demonstrating a deep understanding of the learning platform and staying updated with new learning technologies to provide informed recommendations.

This role requires a blend of technical expertise and innovative thinking to ensure the platforms meet the evolving needs of users and stay at the forefront of educational technology advancements

Be Part of Our Success

Service Management

  • Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service.


  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.


  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.


  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery

  • Developing a deep understanding of projects to gain insights into the scope of service delivery.


  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.


  • Analysing third-party as well as internal processes and creating strategies for service delivery optimisation.

    • Platform Developing and Troubleshooting

  • Overseeing the develop new functionalities and troubleshoot existing features on ST eSERV platforms.


  • Assist customers with functionality issues and provide technical support as needed.


  • Perform regular maintenance on customer platforms, including upgrading OS, modules, and applications.

    • Cloud Deployment and Maintenance

  • Deploy and manage applications using AWS or equivalent cloud services such as EC2, ECS, EFS, ElasticCache, RDS, and S3.


  • Ensure regular updates and maintenance tasks are performed efficiently.

    • Automation Development

  • Develop and maintain automation scripts and workflows to enhance platform functionality, streamline processes, and improve efficiency across various aspects of the development lifecycle.


  • Collaborate with cross-functional teams to identify opportunities for automation and develop solutions that address business needs and technical requirements.


  • Design and implement automated testing frameworks and procedures to ensure the quality and reliability of software applications.

    • Technology Integration and Solution Design

  • Research and acquire new and cutting-edge technologies to enhance platform capabilities.


  • Transform design concepts into concrete solutions by collecting business and system requirements, writing specifications, and developing project schedules and rollout plans.


  • Deliver solution designs and proof of concepts (POCs) as needed.


  • Ensure long term architectural and performance strategies are considered in all design and coding solutions.


  • Write clean, efficient code and complete thorough documentation and unit tests for systems and applications.


  • Convert project specifications and procedures into detailed logical flow charts for coding.

    • Quality, and Performance Optimisation

  • Collaborate with Quality Assurance (QA) teams during the testing process and review QA documentation to ensure high quality deliverables.


  • Develop, maintain, and follow design and development standards and documentation.


  • Plan, develop, test, and implement software upgrades and new features.


  • Participate in regular reviews and retrospectives to continuously improve development processes and outcomes.


  • Participate in incident response and postmortem activities to identify and address the root causes of issues and prevent future occurrences.


  • Continuously monitor and optimise platform performance to ensure fast, reliable, and scalable solutions.


  • Implement and adhere to security best practices in all development and deployment activities to protect customer data and platform integrity.


  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.


  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.

    • Qualities We Value

    A successful candidate must be able to:

  • Collaborate effectively with IT & HR business partners, Technical Project Managers, Development & infrastructure teams to define and deliver customized solutions for the learning platform.


  • Lead the efficient and successful delivery of large, complex projects, ensuring they are completed on time and within budget.


  • Proactively identify potential bottlenecks, provide effective escalation management, and strike a balance between business needs and technical constraints.


  • Identify, assess, track, and mitigate issues and risks at various levels, ensuring they are addressed promptly to minimize impact on project timelines and objectives.


  • Create, maintain, and communicate project information to stakeholders, keeping them informed and engaged throughout the project lifecycle.


  • Foster effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities, driving towards common project goals and objectives.

    • Educational Background

  • Bachelor’s degree in Computer Science, Computer Engineer, Information Systems, or other technical related degree

    • Professional Experience

  • 1 to 3 years of hands-on experience in IT project management and professional software development, with consideration for recent graduates eager to enter the field.


  • Demonstrated proficiency in analytical thinking and object-oriented design principles.


  • Extensive development experience utilising one or more Object-Oriented Languages.


  • Proficiency in software development using PHP, ASP.net (C#), HTML5, CSS3, and JavaScript.


  • Competence in database management across platforms including MySQL, MS SQL Server, and MongoDB.

    • Optional

  • PMI Project Management Professional (PMP) Prince 2 certification.


  • Experience in deploying and managing AWS/Google Cloud Linux or Windows instances.


  • Proficient in Outsystems Low Code Based Platform.

    • Our Commitment That Goes Beyond the Norm

  • Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.


  • Meaningful work and projects that make a difference in people’s lives.

  • A fun, passionate and collaborative workplace.

  • Competitive remuneration and comprehensive benefits.

  • Opportunities for professional development and certification.

    • Required Skill Profession

    Operations Specialties Managers


    • Job Details

    Related Jobs

    ST Engineering hiring Customer Service Executive (DSC/ET) Job in Dublin 8, County Dublin, Ireland
    ST Engineering
    Dublin 8, County Dublin, Ireland
    ST Engineering hiring Claim Specialist (DSC/ET) Job in Dublin 8, County Dublin, Ireland
    ST Engineering
    Dublin 8, County Dublin, Ireland
    ST Engineering hiring Finance Executive (Arrears) (DSC/ET) Job in Dublin 8, County Dublin, Ireland
    ST Engineering
    Dublin 8, County Dublin, Ireland
    ST Engineering hiring HR Associate - Paya Lebar (DSC/ET) Job in Dublin 8, County Dublin, Ireland
    ST Engineering
    Dublin 8, County Dublin, Ireland
    Flutter UK & Ireland hiring Service Delivery Service Manager Job in Dublin, County Dublin, Ireland
    Flutter UK & Ireland
    Dublin, County Dublin, Ireland
    Version 1 hiring Service Delivery Manager Job in Dublin, County Dublin, Ireland
    Version 1
    Dublin, County Dublin, Ireland
    Version 1 hiring Service Delivery Manager Job in Dublin, County Dublin, Ireland
    Version 1
    Dublin, County Dublin, Ireland
    RedChair Recruitment hiring Service Delivery Manager Job in Kerry, County Kerry, Ireland
    RedChair Recruitment
    Kerry, County Kerry, Ireland
    NTT DATA hiring Service Delivery Manager Job in Dublin, County Dublin, Ireland
    NTT DATA
    Dublin, County Dublin, Ireland
    Sherlock Recruitment hiring Plumbers - DSC Job in Dublin 8, County Dublin, Ireland
    Sherlock Recruitment
    Dublin 8, County Dublin, Ireland

    Unlock Your Service Delivery Potential: Insight & Career Growth Guide


    Real-time Service Delivery Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Delivery in Dublin 8, Ireland, highlighting market share and opportunities for professionals in Service Delivery roles.

    987 Jobs in Ireland
    987
    451 Jobs in Dublin 8
    451
    Download Service Delivery Jobs Trends in Dublin 8 and Ireland

    Are You Looking for Service Delivery Manager (DSC/ET) Job?

    Great news! is currently hiring and seeking a Service Delivery Manager (DSC/ET) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ST Engineering adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Ireland laws and regulations

    What Is the Average Salary Range for Service Delivery Manager (DSC/ET) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Dublin 8. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Service Delivery Manager (DSC/ET)?

    Key qualifications for Service Delivery Manager (DSC/ET) typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Service Delivery Manager (DSC/ET)?

    To improve your chances of getting hired for Service Delivery Manager (DSC/ET), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Service Delivery Manager (DSC/ET) Job Success

    ST Engineering interview tips for Service Delivery Manager (DSC/ET)

    Here are some tips to help you prepare for and ace your Service Delivery Manager (DSC/ET) job interview:

    Before the Interview:

    Research: Learn about the ST Engineering's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Service Delivery Manager (DSC/ET) interview at ST Engineering, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ST Engineering's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Service Delivery Manager (DSC/ET) Positions

    Setting up job alerts for Service Delivery Manager (DSC/ET) is easy with Ireland Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!