Senior Network Operations Engineer

Job description

**Job Description**



Our primary objectives are:



Ensure maximum possible service availability and performance



Deliver premier customer service



Provide comprehensive support to our Engineering and other Operational and technical teams



These objectives translate into a broad and dynamic scope of responsibilities for the GNOC team.

Engineers will have the capability to centrally manage OCI’s networks and implement automated solutions to address common operational challenges efficiently.



**TECHNICAL QUALIFICATIONS:**



Networking



Expert knowledge in the following protocols: BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS



Comprehensive/Broad experience in at least 3 of the following network technologies: Juniper, Cisco, Arista, InfiniBand, firewalls, switches and circuit management



Expert analytical skills and ability to collate and interpret data from various sources



Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly



Experience working in a large ISP or cloud provider environment



Exposure to commodity Ethernet hardware (Broadcom/Mellanox)



Cisco and Juniper certifications are desired



GPU/RDMA



Experience in GPU/RDMA network environments is highly desired



Experience with High Performance Compute



Experience with InfiniBand



Design



Participate in Network lifecycle management through network build and/or upgrade projects



Participate in network solution design review



**SOFT SKILLS & OTHER DESIRED EXPERIENCE:**



Highly motivated and self-starter



Bachelor’s degree is preferred with at least 3-5 years of network-related experience



Excellent time management and organization skills



Comfortable and able to deal with a wide range of issues in a fast-paced environment



Excellent organizational, verbal, and written communication skills



Experience with Incident Response plans and strategies



Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role



**Automations/Scripting**



The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks



Preference for individuals with experience in scripting, network automation and databases - Python, Puppet, SQL, and/or Ansible



You will use automation to complete work and develop scripts for routine tasks



**Project Management**



Lead technical projects such as the development and improvement of runbooks and methods of procedures, driving high visibility technical projects and onboarding and training new team members



Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met



**Leadership** :



Collaborates with the GNOC Shift Leads and management to ensure the efficient and timely completion of daily GNOC responsibilities



Takes the initiative to lead, contribute to and participate in the identification, development and evaluation of projects and tools aimed at enhancing the overall effectiveness of the GNOC



Drives runbook audits and updates to ensure compliance and collaborate with partner service teams to ensure operational processes are aligned between both teams



Conduct interviews and participate in the hiring process for junior level engineers



Lead and/or represent the GNOC in vendor meetings, reviews or governance boards



**Responsibilities**



**RESPONSIBILITIES:**



NOC Operations



Using existing procedures and tooling, develop and safely complete network changes



Mentor, onboard and train junior engineers



Participate in operational rotations providing break-fix support



Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors



Provide on-call support services as needed, job duties are varied and complex, needing independent judgment



Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services



Fault handling and escalation - Identifying and responding to faults on OCI’s systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution



Career Level - IC3



**About Us**



As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.



We know that true innovation starts when everyone is empowered to contribute.

That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.



Oracle careers open the door to global opportunities where work-life balance flourishes.

We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options.

We also encourage employees to give back to their communities through our volunteer programs.



We’re committed to including people with disabilities at all stages of the employment process.

If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.



Oracle is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Required Skill Profession

Other General