Operations Engineer

Job description

Staff, Operations Engineering

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices.

Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

We are proud to be launching a new state-of-the-art technology facility in Dublin, Ireland.

The Dublin-based team will play a critical role in our continued digital transformation and will function as a centre of excellence for SiriusXM’s global Product and Technology organization.

SiriusXM’s new Dublin facility will comprise a workforce primarily focused on software development, automotive technology and engineering, AdTech, data science, and analytics.

Talent based in the new technology hub will be charged with developing and implementing best-in-class standards for high- quality, scalable software deliveries for SiriusXM’s streaming and in-vehicle audio entertainment platforms.

How you’ll make an impact: The Production Services Operations Team is made up of a dynamic group of technicians that handle production operations and support the billing, supply chain and identity systems that support our million listeners.

The technician role will not only operate these systems, but will analyze complex incidents for resolution and look for automation opportunities across the systems.

What you’ll do:

1.Application Support:

Provide production support for critical applications, including Portal Infranet Billing Systems, Salesforce Service Cloud, Stripe, and other integrated platforms.

Troubleshoot and resolve incidents related to application performance, functionality, and integration.

2.Monitoring and Alerting:

Utilize monitoring tools such as Datadog, Kibana, and CloudWatch to proactively identify and address system issues.

Build and maintain monitors and dashboards to ensure prompt identification of potential issues.

3.Automation and Tool Integration:

Develop and maintain internal tooling

Integrate 3rd party tools such as UIPath, Zapier, Slack, and to streamline operations.

Leverage and implement API integrations to improve workflow efficiency.

4.Problem Solving and Analytics:

Analyze complex system issues to identify root causes and propose effective solutions.

Utilize Datadog, Databricks and other observability tools to gather data and documentation to support post-mortem efforts.

5.Collaboration and Documentation:

Work closely with development, infrastructure, and operations teams to resolve issues and implement enhancements.

Utilize Atlassian tools such as Jira and Confluence for issue tracking, documentation, and knowledge sharing.

6.Incident and Issue Management:

Manage incidents using tools like Opsgenie and ServiceNow, ensuring timely resolution and thorough documentation.

Participate in on-call rotations to provide 24/7 support to mitigate, resolve or escalate customer facing issues.

What you’ll need: Minimum Qualifications:

•Bachelor’s degree in computer science, Business Management or similar field, or equivalent experience, in lieu of degree

•5+ years’ experience in implementing and providing advanced operational support for commerce, identity, and/or data systems

•5+ years’ experience managing technical operations teams and engineering teams

•3-5 years’ experience in 24/7 support environment

• Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.

• Experience with AWS services, concepts and technologies.

Requirements and General Skills:

•Strong problem-solving and analytical skills with the ability to measure, articulate, and resolve issues effectively.

•Proficiency in shell scripting and API integration for automation.

•In-depth knowledge of monitoring tools such as Datadog, Kibana, and CloudWatch.

•Experience supporting applications built on Oracle, Java, ESB, and microservices architecture.

•Familiarity with Atlassian tools (Jira, Confluence) for documentation and issue tracking.

•Hands-on experience with Opsgenie and ServiceNow for incident management.

•Familiarity with tools like UIPath, Zapier, Slack, and for operational automation.

•Strong communication skills to articulate technical issues to both technical and non-technical stakeholders.

•Experience with Databricks and Tableau for data analysis and visualization.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation.

SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

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Required Skill Profession

Engineers