National Transport Operations Manager

Job description

National Transport Operations Manager - ROI

Being a part of Ireland's largest foodservice provider means joining a team that is passionate about the world of food and dedicated to the growth and support of the industry.

Here at Sysco, our wide, national network aims to serve thousands of cafés, restaurants and bars throughout the country that make up our customers.

Though we have always been a local organisation, being a part of Sysco means we retain an international focus that offers our employees the opportunities to learn, develop and pursue the career they have always wanted.

As part of our recipe for growth, we are looking for a National Transport Operations Manager to join our team.

This role is based in our Dublin Distribution Centre and will be responsible for a team of circa six hundred colleagues across our distribution teams and play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco - keeping the customer at the heart of everything we do.

Benefits:

Competitive Salary

Health Insurance

Pension

Wellbeing day

Company car

Employee Assistance Programme (EAP)

Family Leave Entitlements

Colleague Discount - on all sorts of lovely food and award-winning products.

Expert Training & Development

Sysco Socials - get to know the full team at monthly lunches and incentives

Essential Skills and Knowledge:

• An experienced leader used to managing large ( > 600 ) teams of colleagues through direct reports in a fast paced FMCG, Retail, Multi-Channel or 3PL environments.
• Providing consistently high levels of customer service, managing performance and productivity, coaching and developing your team, always within a safe and compliant operating environment.
• A natural leader and people motivator, ensuring optimum productivity is achieved, always looking for areas to improve and enhance.
• An excellent user of IT with good familiarity of telematics and associated technology
• Proven working knowledge of Health & Safety and legal requirements within a distribution environment
• Experience of working within set budgetary and performance targeted workplace
• Demonstrate the ability to coach, lead and motivate teams to deliver results.
• Can demonstrate experience of mobilising and managing change in people and processes
• Able to clearly communicate at all levels (direct and indirect reports) delegating to the appropriate level
• Adaptable, resilient and self-aware
• Ability to make decisions based on evaluation of risks, impact of decision on all departments and knowledge of 'off price' retailing
• Ability to influence peers and senior managers
• As a confident leader of teams of people with a dynamic and engaging approach you will inspire a culture of high performance and continuous improvement across all areas of the business.

Key Accountabilities:

• To ensure all key performance indicators are monitored and achieved through effective management of direct reports, focussing on service, costs, compliance and engagement.
• To recruit, develop and manage direct reports to support delivery of the business KPI's
• To have full accountability and responsibility for the performance of own department(s) including achieving auditable standards
• To collaborate with other business functions to build alignment and deliver overall business results
• To ensure that all Service Level Agreements (SLA's) are met
• To contribute to, and plan for the day to day operational strategy.
• To identify opportunities and implement initiatives for continuous improvements in ways of working, quality, consistency and effectiveness of process
• To adhere to performance and absence management processes to ensure under performance of individuals and teams is managed appropriately.
  
  Analyse trends where appropriate, coach and where necessary follow the disciplinary processes.
• To manage all employee relations issues In line with Company Policy and legal requirements
• To facilitate effective communication within the department, across the function, and also the wider business through regular feedback and ensuring team briefs are conducted which ensure all colleagues are informed of site changes and have up to date business information.
• To ensure all internal reports are completed accurately and in a timely manner to ensure meaningful data is reported both internal and externally.
• Monitoring and reporting on external service providers within the transport function
• To ensure housekeeping standards, and safe systems of work are met and maintained in line with Health & Safety at Work Regulations and local standards and act in line with Company Health & Safety Policy.
• To create and promote a supportive working atmosphere

Core Competencies:

Understanding Your Customers - acts as a role model in personal approach to internal and external customer goals.

Takes time to understand the underlying needs of the stakeholders beyond those initially expressed.

Flexibility & Adaptability - Demonstrates understanding of how change impacts people.

Anticipates resistance to change and works to support effective change initiatives.

Building Effective Relationships - Is a role model for maintaining constructive and effective relationships with others across departments and other boundaries.

Demonstrates effective communication techniques and skills and is seen as a team player.

Communication & Listening - Exceptional communication skills - writes and speaks clearly in a variety of communication settlings and style.

Successfully delivers messages to all levels of the business and stakeholders achieving the desired effect.

The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.

Required Skill Profession

Operations Specialties Managers