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Microsoft Dynamics 365 Functional Specialist Job Opening In Dublin – Now Hiring itContracting


Job description

Overview

eir evo talent are currently seeking applicants for a Dynamics Functional Consultant.

This is a permanent position located with our client in Dublin.

This is a hybrid role, requiring 1 day per week onsite.



Our client is embarking on an ambitious, multi-year transformation program and is seeking a Dynamics CE Functional Specialist to join the team.


As the Functional Lead / Subject Matter Expert (SME) for the Dynamics Customer Service module, you will play a pivotal role in enhancing existing functionality and designing greenfield Dynamics Customer Service solutions.

You’ll work closely with technical teams, business stakeholders, and transformation leads to deliver scalable, innovative, and high-performing solutions that drive customer excellence.


This is an exciting opportunity to be part of a major enterprise transformation, helping shape the future of customer service operations across the organisation.

Key Responsibilities Functional Expertise

  • Act as the subject matter expert (SME) for the Dynamics Customer Service business application.

  • Apply expert knowledge of Customer Service business processes, including customer validation, service-level agreements (SLAs), and omni-channel operations.

  • Design and document business requirements, functional specifications, and solution design.

  • Configure and enhance Dynamics components, including: Tables, Views, and Forms
    Business Process Flows
    Security Roles
    Workflows and Power Automate Flows

  • Maintain up-to-date knowledge of new Dynamics and Power Platform features.

  • (Desirable) Support or advise on Canvas Apps where applicable.
  • Project Responsibilities

  • Collaborate with the business analysis team to understand and refine requirements.

  • Provide functional leadership across multiple Agile project streams.

  • Ensure all solutions align with program objectives and architectural standards.

  • Report progress, risks, and updates to project and program stakeholders.

  • Prioritize and manage workload based on project timelines and business priorities.
  • Requirements

  • 5+ years’ experience configuring and delivering Dynamics CE / Customer Service solutions.

  • Proven background in continuous improvement and optimization of D environments.

  • Strong understanding of Customer Service operations, including real-world challenges and success drivers.

  • Proficiency in the Power Platform, including Power Automate.

  • Experience working in a managed D environment.

  • Excellent communication and interpersonal skills, with the ability to engage technical and non-technical audiences.

  • Collaborative approach to working across cross-functional Agile teams.

  • Familiarity with project management methodologies and tools.

  • (Desirable) Exposure to omni-channel and self-service capabilities within Dynamics Customer Service.
  • For more information please apply here or contact Niall Moloney/ niall(dot)moloney(at)eirevo(dot)ie

    Ref: EET

    Required Skill Profession

    Computer Occupations


    • Job Details

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