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Urgent! Italian Customer Service Representative Job Opening In Galway – Now Hiring Collins McNicholas

Italian Customer Service Representative



Job description

Italian Customer Service Representative

Galway City | Fully onsite

Responsibilities include:

  • Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner
  • Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.
  • Assist customers with placing orders, returns, refunds or exchanges as per company policies.
  • Collaborate with internal departments to resolve customer concerns effectively and efficiently.
  •  Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.

  •  Representing the company in a professional, courteous, and efficient manner
  • Complete documentation to in-house standards and be compliant with all in house procedures.
  •  Working in a safe manner at all times.

  • Reporting to the Customer Service Team Lead.
  • Requirements include:

  • Fluency in spoken and written Italian & English.
  •  Minimum 2 years’ experience working in a Call Centre or Customer Service department.
  •  Excellent communications skills.

  •  Excellent telephone and customer service skills.
  • Ability to work independently and as part of a team in a fast-paced environment.

  • Required Skill Profession

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