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IT Support Engineer L1 Job Opening In Cork – Now Hiring Confidential


Job description

IT Support Engineer Level 1 PFH Technology Group is seeking IT Level 1 Helpdesk Support Engineers to join our expanding team.

Role An IT Support Engineer Level 1 you will be the first point of contact for our clients who are experiencing IT issues.

You will be troubleshooting, logging tickets, and providing technical support for common hardware and software problems.

Location: Little Island, Cork Contract: 12 Months Key Responsibilities Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues Perform basic triage to ensure that the support calls are routed to the correct resolution group Reassign and schedule support calls with the extended field and onsite engineering teams Communicate with customers on a regular basis via phone and email Scheduling service, pre-sales, projects, training and leave for all engineers Take an active part in team conference calls Logging calls (tickets) and keeping records of customer queries Analysing call logs so you can spot common trends and underlying problems.

Updating helpdesk documentation so that support information is available and current for each customer Testing and fixing faulty equipment PC builds and installations Execute any activities assigned Monitor and control any activities assigned Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable) Complete timesheets daily Candidate Profile An ability to communicate verbally and via email with all customers in simple and understanding manner An understanding of the business impact of ICT Systems and devices An ability to follow through and close out all issues to customers' satisfaction An ability to assess each user's IT knowledge levels Being able to work under pressure An ability to think logically Ability to perform service desk admin functions to a high standard Good analytical and problem-solving skills Good interpersonal and customer care skills Good accurate records keeping Willingness to learn in a fast-paced environment Professional and flexible attitude PFH Technology, owned by Ricoh - a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations.

We have unrivalled vendor relationships.

We can procure, design, deploy and support all your ICT needs.

Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately.

We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH.

We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment.

Please contact us if you require accommodation at any stage.

Benefits: negotiable

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Cork, Ireland, highlighting market share and opportunities for professionals in IT Support roles.

1265 Jobs in Ireland
1265
106 Jobs in Cork
106
Download It Support Jobs Trends in Cork and Ireland

Are You Looking for IT Support Engineer L1 Job?

Great news! is currently hiring and seeking a IT Support Engineer L1 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Ireland laws and regulations

What Is the Average Salary Range for IT Support Engineer L1 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Cork. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Support Engineer L1?

Key qualifications for IT Support Engineer L1 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Support Engineer L1 Job Success

Confidential interview tips for IT Support Engineer L1

Here are some tips to help you prepare for and ace your IT Support Engineer L1 job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Support Engineer L1 interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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