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Urgent! IT Service Desk Engineer Job Opening In Limerick – Now Hiring Cpl
Job description
We are seeking a skilled individual to join our expanding technical team.
As a valued member of the organisation, you will be responsible for providing desktop technical support to customers, ensuring the smooth operation and maintenance of IT infrastructure.
All roles are based out of our Office in Plassey, Limerick.
This is not a remote position.
Roles and Responsibilities
You will be serving as the first point of contact for customers seeking technical assistance over the phone, and/or email, the role involves the following.
· Collaborate with Helpdesk Staff to manage your queue of diverse customer tickets, ensuring each is resolved to the satisfaction of all parties.
· Accurately record incidents, categorise, and prioritise them according to company procedures.
· Document events, problems, and their resolutions thoroughly in ticket logs.
· Adjust your communication approach to match the technical understanding of the customer, enabling clear explanation of solutions or guidance during troubleshooting.
· Investigate and diagnose IT issues to identify root causes, working alongside end users, colleagues, and third-party vendors when necessary to resolve problems.
· Take ownership of issue resolution, monitoring progress closely and following the escalation procedure as required.
· Deliver accurate information regarding IT products or services.
· Regularly follow up and update customers, maintaining up-to-date information to ensure consistent, high-quality service delivery.
· Relay customer feedback or suggestions to the relevant internal team and identify opportunities to improve procedures.
· Support and troubleshoot PCs or laptops, printers, scanners, phones, VoIP systems, as well as Intranet, LAN, WAN, hardware, and software.
· Demonstrate knowledge in installing and maintaining security and anti-virus solutions, configuring firewalls, operating systems, software applications, and backup devices.
· Inhouse preparation work for projects, preparing equipment for the onsite engineers.
· Suggest improvements for service desk operations and service delivery.
· Adhere to customer service level agreements and internal Policies & Procedures in-line with ISO
The engineer must have.
· At least 2+ years IT Administrator (or equivalent) experience operating within a multi-disciplined support team.
· Experience of IT Networks, Servers, and VoIP Technologies
· Ability to diagnose and resolve technical issues and support the following: Windows Server, Active Directory, DHCP and DNS.
Routing, VLAN and Core Network technology.
· Experience with MS Azure Active Directory (EntraID, Exchange Online, Intune), Windows 11, Microsoft Office suites (Office ), Teams, SharePoint.
· Experience and familiarity with virtualisation technologies such as VMware or Hyper-V.
· Knowledge of VPN technologies and client VPN setup and configuration.
· Knowledge of routing on networks as a whole and Firewall experience desirable.
· Desktop Support, Including Windows 11, Apple OSX and Linux technology
· Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
· Strong analytical, reasoning, and organisational skills are essential.
· Strong Customer service skills.
· Must be detail oriented and self-motivating.
· Ability to establish and maintain effective work relationships with all levels of personnel both internally and externally.
· Ability to continuously improve and upskill based on new technologies
· Fluent English, both written and verbal.
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Unlock Your IT Service Potential: Insight & Career Growth Guide
Real-time IT Service Jobs Trends in Limerick, Ireland (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Service in Limerick, Ireland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1098 jobs in Ireland and 48 jobs in Limerick. This comprehensive analysis highlights market share and opportunities for professionals in IT Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cpl is currently hiring and seeking a IT Service Desk Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Service Desk Engineer Jobs Limerick.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cpl adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Service Desk Engineer Jobs Ireland varies, but the pay scale is rated "Standard" in Limerick. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Service Desk Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Service Desk Engineer interview at Cpl, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cpl's products or services and be prepared to discuss how you can contribute to their success.
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