IT Operations Lead

What you'll be working on
In your new role, you will be working as an IT Operations lead to ensure that all the vendors are appropriately managed, and the service provided is delivered with the highest level of excellence.

You will be the POC for multiple IT service providers, in charge of enforcing the SLAs and driving a culture of excellence and continuous improvement, contributing to a seamless user experience.


Who you'll be working for
In your new role, you will be working as an IT Operations lead to ensure that all the vendors are appropriately managed, and the service provided is delivered with the highest level of excellence.

You will be the POC for multiple IT service providers, in charge of enforcing the SLAs and driving a culture of excellence and continuous improvement, contributing to a seamless user experience.


What you'll need to succeed
To be successful in your new role you will need 5–10 years’ experience in IT Operations with :

Vendor Management expertise - Proven ability to build and maintain strategic vendor relationships

Escalation handling - Skilled in managing vendor-related operational issues

Performance oversight - Adept at monitoring vendor performance using SLAs and KPIs

Service review leadership - Experienced in conducting service review meetings to enhance performance

Operational management - Competent in ensuring consistent uptime across multiple locations

Incident resolution - Proficient in identifying and addressing systemic issues

SIAM framework application - Capable of contributing to SIAM processes for seamless vendor integration

Incident lifecycle management - Effective in overseeing incident resolution and driving problem management

Change coordination - Experienced in approving and managing change activities

Service reliability improvement - Skilled in implementing initiatives to enhance reliability and adopt best practices

Desirable:

A degree in IT Computer Science or related areas will be an advantage.

ITIL certification is desirable.

What you'll get in return
In return, you will get excellent benefits, including health and pension and the possibility to work in a very exciting environment in a very impactful programme, alongside a team of highly skilled professionals.