IT Infrastructure and Application Engineer

Job description

embecta is a global diabetes care company that is leveraging its 100-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships and the passion of more than 2,000 employees around the globe.

For more information, visit  embecta.com  or follow our social channels on  LinkedIn ,  Facebook ,  Instagram  and X (http://twitter.com/embecta) .





**Why join us?**



A career at embecta means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work.

Here our employees can fulfill their life’s purpose through the work that they do every day.



You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.

Our Total Rewards program – which includes competitive pay, benefits, continuous learning, recognition, career growth and life balance components – is designed to support the varying needs of our diverse and global employees.



The IT Infrastructure and Application Engineer will be responsible for overseeing the day-to-day IT operations at a manufacturing facility, ensuring the smooth functioning of the site's technology infrastructure and providing application support.

This role is vital to maintaining operational continuity and driving digital efficiency in a fast-paced production environment.



As the IT Infrastructure and Application Engineer you will:



+ Provide technical support and troubleshooting for manufacturing applications and software used on-site.

+ Collaborate with site-based Manufacturing teams within Operations, Process Engineering, Product Development, and Business Functions (Quality, Supply Chain, Finance, Facilities, HR, etc.), to improve the user experience, solve business problems, and help deliver new technical solutions.

+ Be the technical owner for local business systems, collaborating and liaising with experienced vendor support teams.

+ Manage the end-to-end support of applications and infrastructure

+ Maintain documentation for system configurations, processes, and support activities.

+ Respond to IT incidents, diagnose root causes, and implement corrective actions.

+ Provide hands-on support, guidance, and expertise for the adoption of new tools, processes, or workflows.

+ Facilitate the understanding of business needs for system enhancements and upgrades.



Responsibilities



+ Work with third party provider On-Site Support to provide day to day operational IT support.

+ Local IT Budget oversight and management

+ Drive technology improvements that enhance the site productivity and manufacturing operations

+ Interface with OT teams on infrastructure, security, and application needs

+ Creatively solve local needs using low or no code solutions like Microsoft Power Apps, and CoPilot.

+ Provide an escalation point for when service levels are missed or at risk and coordinate resolution of issues with infrastructure, change, and support teams

+ Provide local application support as needed

+ Provide ability to translate business impact to technical teams, and vice versa.

+ Provide Deskside and remote IT support as needed.

This includes primary support responsibilities over remote Europe locations – including new employee onboarding, routine remote support, technology deployments and employee offboarding.

+ Support the resolution of business operational issues.

+ Collaborate closely and build productive relationships with Business and Operations Leaders

+ Drive Global and Local IT projects at the site across all technology towers

+ Work as key driver to facilitate partner teams to ensure delivery provides the desired outcomes

+ Drive Technology Adoption & Training

+ Demonstrates technical leadership and exerts influence outside of immediate team.

+ Works with other IT teams for continuous improvement of the overall IT organization.

+ Effectively collaborate and coordinate across geographically distributed teams

+ Focus on continuous process improvement and user experience by increasing IT’s value through innovation and emerging technologies

+ Ensure communication of change implementations and service impacts



The ideal candidate will bring a combination of site and support ownership, experience working in manufacturing environment, possess a broad knowledge across all technology areas and has a solution-oriented mindset.



In addition, this person should also possess:



+ Experience in manufacturing or supply chain technologies and systems such as SAP ERP, MES, OT applications.

+ 5-7 years of experience in IT

+ Experience overseeing outsourced IT providers and experience working with a variety of third-party providers to achieve business goals

+ Strong knowledge of global technologies, including productivity suites, networking, end-user platforms, and cloud hosting platforms.

+ Superior analytical, evaluative, and problem-solving abilities

+ Excellent judgment and decision-making

+ Knowledge in network operations and/or application management

+ Experience supporting manufacturing or industrial environments preferred

+ Able to align and work with diverse global stakeholders

+ Strong humility, listening, and creativity.

+ Familiarity with LAN/WAN technologies

+ Familiarity using Microsoft Office, Visio, Project, O365, SharePoint, OneDrive, Active Directory, Messaging, DNS, Site & Services, Group Policies, Intune, CoPilot

+ Extensive experience in troubleshooting issues

+ Self-motivated - demonstrates personal drive and ambition, fostering innovation, focusing on delivery to our customers

+ Excellent interpersonal skills with the ability to influence others at all levels



embecta is an Equal Opportunity/Affirmative Action Employer.

 We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Required Skill Profession

Other General