Urgent! IT Application Support Engineer Job Opening In Tipperary – Now Hiring Cpl
Role title: IT Application Support Engineer
Key Responsibilities
1.Application Support s Maintenance
oMonitor and maintain pharmaceutical applications to ensure optimal performance and availability.
oPerform regular system health checks and proactive maintenance.
oApply patches, updates, and upgrades to applications as needed.
2.Hardware and Software Maintenance:
oInstall, configure, and maintain computer systems, printers, and other peripherals.
3.Help Desk Support:
oRespond to user inquiries and provide technical support via phone, email, or in- person.
oTroubleshoot application errors and work with development teams to implement fixes.
oDiagnose and resolve hardware, software, and network issues promptly.
oProvide timely and clear communication to end-users regarding the status of their requests.
oLog and track support requests using a ticketing system.
oDocument incidents, problems, and resolutions for future reference.
4.System Administration:
oAdminister and maintain enterprise-level systems and applications.
oImplement and manage Active Directory, user accounts, and group policies.
oPerform regular system backups and ensure disaster recovery procedures are in place.
oSupport with provision and review where applicable of Audit Trails for system owners to review.
5.User Assistance s Training
oProvide technical support and training to end-users on application functionalities and best practices.
oDevelop user guides, training materials, and documentation to assist users.
6.Collaboration s Communication
oWork closely with cross-functional teams including IT, development, QA, and vendors to resolve application issues.
oCommunicate effectively with stakeholders to keep them informed of issue status and resolutions.
7.Compliance s Security
oEnsure applications comply with regulatory requirements and industry standards (e.g., FDA, GMP, SOX).
oImplement and maintain security protocols to protect sensitive data.
8.Performance Optimization
oAnalyze application performance and implement improvements to enhance efficiency and user experience.
oConduct regular reviews and assessments to identify areas for optimization.
9.Project Involvement
oParticipate in application-related projects, including new implementations, upgrades, and migrations.
oAssist in requirement gathering, testing, and deployment phases.
10.Electronic System Implementation:
oProject Manage the delivery of electronic systems, inc requirements gathering, scheduling, budgeting.
oDevelop and execute validation protocols (IQ, OQ, PQ) for GxP systems to ensure compliance with regulatory requirements.
11.Reporting s Documentation
oGenerate and analyze reports on application performance and usage.
oMaintain detailed and accurate documentation of support activities, configurations, and processes.
12.Audit Support:
a)Prepare for and participate in regulatory inspections and audits.
b)Address findings and implement corrective and preventive actions (CAPAs) as needed.
Qualifications
·Education: Bachelor’s degree in Computer Science, Information Technology, or related
field.
·Experience:
oMinimum of 3-5 years of experience in application support, preferably in the pharmaceutical or healthcare industry.
oExperience with pharmaceutical applications such as LIMS, ERP, CRM, or specific pharma software.
·Technical Skills:
oProficiency in SQL, database management, and scripting languages.
oFamiliarity with application servers, web servers, and middleware technologies.
oKnowledge of pharmaceutical regulatory requirements and validation processes.
·Soft Skills:
oStrong problem-solving and analytical skills.
oExcellent communication and interpersonal skills.
oAbility to work independently and as part of a team.
·Certifications (Preferred): ITIL, CompTIA A+, or other relevant certifications.
·The IT Support Engineer should be adaptable, detail-oriented, and possess a customer- centric approach to problem-solving.
This role requires staying up to date with industry trends and technologies to provide effective support in a rapidly evolving IT landscape.
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Unlock Your IT Application Potential: Insight & Career Growth Guide
Real-time IT Application Jobs Trends in Tipperary, Ireland (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Application in Tipperary, Ireland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 479 jobs in Ireland and 9 jobs in Tipperary. This comprehensive analysis highlights market share and opportunities for professionals in IT Application roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cpl is currently hiring and seeking a IT Application Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Application Support Engineer Jobs Tipperary.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cpl adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Application Support Engineer Jobs Ireland varies, but the pay scale is rated "Standard" in Tipperary. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Application Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your IT Application Support Engineer interview at Cpl, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cpl's products or services and be prepared to discuss how you can contribute to their success.
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