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Urgent! Freelance Onsite Support Technician first and second level support (m/w/d) Job Opening In Dublin – Now Hiring Everience Benelux

Freelance Onsite Support Technician first and second level support (m/w/d)



Job description

Job Description

    Responsabilities

    • Assist the client with first and second level support on workstations, mobility devices and
    • infrastructures (installations, replacement, change, relocation, removal)
    • Provide support for computer systems in case of hardware and software incidents
    • Provide support for mobile devices (iPad, iPhone,) in case of software incidents
    • Provide support of inventory units (monitors, local printers, local scanners, and notebook
    • docking stations) as well as support for local network printer systems
    • Receive materials and spare parts, inventory, prepare for installation, install, and ensure
    • feedback to customers
    • Always demonstrate excellent customer service

    Qualifications

    Technical/Business Skills

    • Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc.

      as well as inventory
    • Monitoring and reporting of the production environment (dashboards, KPIs)
    • Monitoring and improvement of procedures and documentation
    • Basic knowledge of Apple environment (iPhone)
    • Incident and request processing (ITIL – ticket tracking)
    • IT Support experience in a large enterprise environment (+ 400 users)

    Essential experience/skills

    • At least 3 years of onsite support and customer care is required
    • Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
    • Motivation and real desire to improve and learn
    • Organized, able to work independently, pragmatic, and hands-on approach
    • Spoken languages: English (fluent)


    Additional Information

    • Sector: ALL
    • Location: based in Dublin
    • Workload: 5 days per week / 8 hours per day on client site support

    All our positions are open to people with disabilities


    Required Skill Profession

    Computer Occupations



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