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Urgent! Customer Success Manager, Database Job Opening In Cork – Now Hiring SolarWinds
At SolarWinds, we’re a people-first company.
Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities.
Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.
We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others.
We hire based on attitude, competency, and commitment.
Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose.
If you’re looking to build your career with an exceptional team, you’ve come to the right place.
Join SolarWinds and grow with us!
POSITION OVERVIEW/OBJECTIVE:
Responsible for actively managing larger Database customer accounts to position the value of SolarWinds’ customer success programs.
Creates a powerful customer experience, ensuring strong retention rates, product adoption, and customer advocacy.
Engages with customers to obtain valuable feedback that will allow SolarWinds to create a stronger overall customer experience.
PRIMARY RESPONSIBILITIES:
• Act as the primary relationship holder and point of contact for Solarwinds throughout deployment and the entire customer journey.
• Work with customers who are identified as at risk and get them to a state of satisfaction and ‘ready to buy’
• Maintain regular contact with assigned cases.
• Regularly deliver value conversations related to SolarWinds product offerings, relevant industry trends, corporate updates, and detailed account business reviews.
• Impacting retention rate, increasing product adoption, and ensuring customers act as advocates for SolarWinds.
• Recommend process changes to customer success leadership.
• Record customer details, profile data, and activities in CRM.
• Identify at-risk customers and work to help turn their customer experience around by utilising customer success programs such as training, support, Premier Support, Success Center, etc.
• Anticipate potential issues within the customer base.
Create action plans to resolve.
• Follow up with customers who provide CSAT/DSAT support surveys.
Gather additional details about the customer experience.
Look for trends where the organization can work cross-functionally to create stronger customer experiences.
• Manage ad hoc projects as determined by the manager
• May be required to assist the sales effort from a Customer success point of view.
• Be the voice of the customer internally, providing feedback to all relevant departments.
BASIC QUALIFICATIONS:
• English speaker, additional European language an advantage but not essential
• Strong written and verbal communicator
• Advanced problem solving skills
• Advanced Microsoft Suite skills
• CRM and or ERP experience (Salesforce.com, Netsuite.com, Gainsight.com etc)
• Solid technical acumen e.g., understanding of database and network infrastructure, software, licensing
• Proven experience consistently achieving goals, KPIs, and other measures
• Strong understanding of how to engage and excite a customer, ensuring a powerful customer experience
• SaaS experience is an asset
Advertising, Marketing, Promotions, Public Relations, And Sales Managers
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Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in Cork, Ireland (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Cork, Ireland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1008 jobs in Ireland and 88 jobs in Cork. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SolarWinds is currently hiring and seeking a Customer Success Manager, Database to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Manager, Database Jobs Cork.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SolarWinds adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Manager, Database Jobs Ireland varies, but the pay scale is rated "Standard" in Cork. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Manager, Database typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Success Manager, Database, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Manager, Database interview at SolarWinds, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SolarWinds's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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