Customer Service Representative Evening Shift

Customer Service Representative Late Evening Shift (5pm to 1am) Our client, a Galway based healthcare business, seeks to hire a customer service representative.

This is a permanent role reporting to the customer service manager.

This is an on-site role.

This is a night shift position.5pm to 1am working hours.

This role will be Monday to Friday working hours.

Driver license needed due to late hours, no public transport - This role is based Briarhill in Galway City.

RESPONSIBILITIES: *Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.

*Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.

*Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.

*Provide clear guidance on company policies, promotions, and compensation plans.

*Maintain up-to-date knowledge of company products, business models, and compliance guidelines.

*Process refunds, exchanges, and adjustments in accordance with company policies.

*Accurately document customer interactions and escalate complex issues to the appropriate department.

*Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.

*Represent the company in a professional, courteous, and knowledgeable manner.

*Work collaboratively with other departments to ensure a seamless customer experience.

*Follow company procedures and industry regulations to maintain compliance.

OTHER *Completes all company training and follows established policies and procedures.

*Performs all other duties as assigned.

QUALIFICATIONS AND EXPERIENCE *Native language speaker of one or more language.

*Fluency in spoken and written English.

*Previous experience in Customer Service, preferably in network marketing, direct sales.

*Strong communications skills.

*Excellent problem-solving skills and attention to detail.

*Ability to work both independently and as part of a team.

*Excellent telephone and customer service skills.

For more information, please contact #LI-SK3 #CplSeanKeating