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Urgent! Customer Service Official (Branch Advisor) Job Opening In Monaghan – Now Hiring hays-gcj-v4-pd-online

Customer Service Official (Branch Advisor)



Job description

Your new company

One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Branch Advisor to work within a busy branch located in Monaghan.

Your new role

  • Greeting and engaging with customers on the banking hall floor – enquiring as to their needs
  • Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks.

    Directing to Teller/Customer Service if required
  • Handling basic queries and complaints – directing to senior staff as required
  • Engaging with customers using iPads, updating customer information and sales needs
  • Identifying sales opportunities, handing over to suitable staff as required
  • Cash handling – processing and managing cash and cheque lodgements at Teller as required.

    Responsible for balancing cash at the end of the day and managing levels throughout the day.
  • What you'll need to succeed

  • Customer Service experience, high standard of service and demonstrated awareness of the importance of the same.
  • Resilient and hard-working – busy work environment.
  • Good communication and interpersonal skills – ability to work as part of a team in a busy branch.
  • An ability to adapt to new technologies, using our digital platforms to enable customers to self-serve.
  • What you'll get in return

    Excellent on the job and learning opportunities.

    You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything they do.

    You will receive a very competitive hourly rate with an annual holiday accrual.


    Required Skill Profession

    Information And Record Clerks



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