Cloud Infrastructure Engineer

Job description

Cloud Infrastructure Engineer - Senior Associate Grant Thornton Advisors LLC and Grant Thornton Ireland (GT) have recently come together to form a powerful multinational, multidisciplinary platform that delivers premier advisory, tax, and independent audit services.

With $2.7 billion in revenues and nearly 60 offices across the U.S., Ireland, the UAE, and other territories, our combined platform brings enhanced solutions and capabilities supported by cutting-edge technologies and a team of nearly 13,000 quality-driven professionals.

Grant Thornton Ireland contributes nearly 3,000 people across 9 offices in Ireland, the Isle of Man, Gibraltar, and Bermuda, and is part of a global network of over 68,000 professionals spanning more than 149 countries.

Together, we offer a truly global reach backed by deep local knowledge and national expertise.

By joining forces, we strengthen our ability to act as trusted advisors who make business more personal - investing in relationships and empowering clients to make the right decisions for their organisations today and into the future.

Whether working with the public sector to build thriving communities, partnering with regulators and financial institutions to build trust, or supporting diverse businesses to achieve their goals, Grant Thornton now provides a singular, seamless client experience grounded in collaboration, innovation, and a shared commitment to the issues that matter most.

At GT Ireland we don't just predict your future, we build it.

A Career at GT Looking for a more fulfilling role in professional services?

One where fresh thinking, collaboration and diversity are valued?

At Grant Thornton we do things differently.

What does this mean for you?

A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients.

We respect and value your experience.

And we want you to bring your authentic self to work and be at your best.

It is how it should be.

Grow with us At Grant Thornton, we care about our people and work hard to make you feel valued.

If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.

The Infrastructure Engineer is responsible for understanding, supporting, and maintaining Grant Thornton's cloud environment ecosystem, with a focus on Microsoft Azure and AWS.

Additionally, this role will support internal processes as part of the overall infrastructure delivery, including managing/interacting relevant service providers and support efforts to meet evolving business needs.

Essential Duties and Responsibilities: Provide expert-level guidance and support for enterprise cloud environments, specializing in Azure (IaaS & PaaS), AWS, Application Services, Azure Virtual Desktop, Entra ID, and cloud-based networking solutions.

Ensure the design, deployment, and ongoing maintenance align with industry best practices and business objectives.

Participate in IT change management processes, including handling Incident, Change, and Service Requests, to ensure seamless support across Azure, AWS, and other cloud environments.

Adhere to ITIL best practices for effective service delivery and incident resolution.

Support cloud-related incident management and post-incident reviews, focusing on Azure cloud primarily.

Analyze root causes, implement corrective actions, and collaborate with service provider teams to resolve service disruptions quickly.

Optimize Azure Virtual Desktop environments for global users, including configuring host pools, session hosts, scaling plans, and ensuring alignment with Windows Virtual Desktop best practices.

Work closely with MSP and global teams for operational support.

Contribute to BCDR planning, focusing on Azure Site Recovery and cloud-native backup solutions.

Ensure proper configuration of Azure and AWS resources for failover, disaster recovery, and high availability.

Implement and automate security controls, cloud governance processes, and compliance validation across Azure and AWS environments.

Utilize tools such as Azure Security Center and AWS CloudTrail to monitor security, detect vulnerabilities, and automate remediation to maintain best practices.

Analyze compute, storage, and network performance metrics across Azure (VMs, Azure Blob Storage, Azure SQL Database, etc.) and monitor capacity, usage, and metrics, escalating issues as necessary to prevent resource exhaustion and optimize resource allocation.

Contribute to the design and delivery of cloud infrastructure solutions, ensuring the architecture is scalable, resilient, and cost-effective in Azure and AWS.

Work with cross-functional teams to ensure solutions meet business needs.

Maintain an updated ITSM catalog of supported cloud resources, ensuring accurate documentation for Azure and AWS offerings, including Virtual Machines, Networking (VNETs, Subnets), Storage Accounts, PaaS services (Azure SQL, API) and other resources.

Provide regular status updates on open service issues related to Azure and AWS infrastructure.

Address escalations and blockers in weekly meetings with MSP and GT teams, ensuring cross-team collaboration to resolve service provider-related issues efficiently.

Leverage tools like Nerdio and Azure Virtual Desktop to streamline processes, ensure seamless access, and resource allocation across multiple global instances, ensuring consistency and optimization.

Monitor and optimize cloud costs in both Azure and AWS using tools such as Azure Cost Management and AWS Cost Explorer.

Track and manage cloud spend, ensuring efficient resource utilization and adherence to budget constraints.

Support ongoing cloud projects, participate in cloud-related research and development (R&D), and assist in evaluating modern technologies to continuously improve the organization's cloud infrastructure capabilities.

Qualifications: A bachelor's degree in computer science or practical experience in a technical field involving large, complex cloud environments is required.

Microsoft Azure/AWS and other IT Certifications are a plus.

Minimum 5 years of experience in comparable role with at least 3 years of recent experience managing Azure Cloud Services Minimum 3 years working with Azure AVD deployments and experience with tools like Nerdio a plus.

Experience working with managed service providers, cloud services, hosted solutions, and Windows server environments.

Experience creating and reviewing technical documentation.

Proficiency in ITIL framework and methodologies including CMDB.

Solid understanding of applications, data, integrations, and infrastructure architecture Solid analytical skills, experience solving practical issues and engaging cross functional teams.

Working knowledge of distributed systems in an enterprise environment Infrastructure support background: virtualization, DNS, DHCP, data backup, disaster recovery, high availability Ability to successfully communicate with business partners, management, vendors, and technical teams.

Familiarity with Azure DevOps or comparable systems Strong customer service skills Solid working knowledge of Service now.

On-premises Active Directory experience Experience of Azure migrate and/or other similar third party tools Knowledge of Automated tools for Cloud resource deployment such as Ansible, Terraform or similar A successful candidate must have the following attributes: The ability to work on their own initiative and be a self-starter and a quick learner.

Strong attention to detail and ability to consistently produce high quality accurate work Proven planning and organizational skills Exceptional problem solving and troubleshooting skills The willingness and ability to work co-operatively with others as part of a Global team.

Flexibility in terms of responsibilities and working arrangements, as is normal with this type of job Good interpersonal and communication skills with strong report writing and documentation skills.

Life at GT Reward and benefits: Our reward and benefits are designed to create an environment where our people can flourish.

We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive.

Equity, diversity and inclusion At Grant Thornton, we provide equitable opportunities for all our colleagues.

We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs.

People are at the heart of our business and teams built with varied backgrounds, racial differences, cultures, sexual orientations, religious orientations, ages, gender identities, abilities and family types present diverse viewpoints, which need to be heard and valued.

We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm.

We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them.

Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients.

Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer.

You form the bedrock of our firm's best-practice principles and we will champion you as leaders from day one.

Recognition: We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours.

Our Shout Out recognition scheme is our way of highlighting and promoting achievements.

Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme.

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