Auto Complex Adjuster

Job description

Auto Complex Adjuster



Who we are

American International Group, Inc.

(AIG) is a leading global insurance organization.

AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions.

These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.







We’re also committed to making a positive difference for our colleagues and in the communities where we work and live.

We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers.

It includes one of the world’s most far-reaching property casualty networks.

General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.







At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.







About the role What you need to know: The primary purpose of this role is to investigate evaluate, negotiate and settle liability disputed motor damage and theft claims.

Determine whether to accept and deny a claim based on all documentation received.

Typical claims include multiple car accidents where fault and liability is an issue.

+ Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.

May require additional contact with other parties (i.e. claimants, third parties such as motor repair centers, etc.) as deemed necessary.

Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim.

+ Provides timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures.

+ Maintains accurate system data and documentation by collecting, recording, analyzing, and summarizing information.

+ Determines and timely sets appropriate reserves within authority level.

+ Identify subrogation opportunities and fraud potential and make appropriate referrals.











What we’re looking for:

+ Solid experience working in motor damage handling.

+ The ideal candidate will have achieved the minimum competency requirements.

+ Ability to prioritize and multi-task effectively in a fast-paced environment.

+ Ability to communicate information clearly and concisely both verbally and in writing.

+ Requires proficiency in Desk Management, phone ‘etiquette’, time management and dealing with difficult customer.

+ Strong negotiation Skills.

+ Handle technical referrals from other claim handlers.











At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.









Enjoy benefits that take care of what matters



At AIG, our people are our greatest asset.

We know how important it is to protect and invest in what’s most important to you.

That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.







Reimagining insurance to make a bigger difference to the world



American International Group, Inc.

(AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.

It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.

At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.







Welcome to a culture of inclusion



We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.

We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs).

With global chapters, ERGs are a cornerstone for our culture of inclusion.

The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.







AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.







AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.

If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .





















Functional Area:

TH - Other







AIG Europe S.A. (Ireland branch)

Required Skill Profession

Other General