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Urgent! Global Program Manager Position in Ballina - TELUS Digital AI Data Solutions

Global Program Manager

Job Expired.


Job description

Global Program Manager

Location: Ballina, Hybrid

Role Summary:

The Global Program Manager will function as a strategic, client-facing, results-driven and innovative operations leader.

This is a great opportunity to work with international teams and with a leading global customer.

Suitable candidates will have excellent interpersonal skills and business-planning skills.

This role involves leading and managing one or multiple global programs, working with highly skilled teams.

The ideal candidate will be business-minded with a strong understanding of web and online media.

Key Responsibilities:

  • Manage and support the operational activities of assigned programs.

  • Ensure timely, high-quality service delivery within budget and according to program goals.

  • Oversee scheduling, risk management, productivity, finances, and resource allocation at the program level.

  • Communicate effectively with customer teams and manage regular program reviews, including quarterly business reviews.

  • Consistently drive excellent Customer experience and service.

  • Manage program schedules and changes, addressing customer support requests proactively.

  • Monitor team productivity, performance and quality, providing support as needed to the Program Management Team.

  • Manage production issues to resolution and communicate quality, delivery, or customer satisfaction issues.

  • Create and maintain weekly status reports and program dashboards.

  • Support program budget management, profitability, and reporting to all levels of management.

  • Collaborate with PMO leaders to define strategic program objectives.

  • Ensure customer satisfaction through quality service, capacity management, and value delivery.

  • Quality: To ensure quality, facilitate a timely and effective alignment between customer quality expectations and operational capabilities by conducting regular reviews and implementing feedback with all stakeholders.

  • Capacity: Report to the customer on global delivery status, encompassing operational capacity, productivity, and capability.

    Manage and resolve any emerging differences between customer expectations and operational delivery in a timely and effective manner.

  • Value: Communicate the value provided to the customer by all delivered services.

    Align all innovations and new initiatives with the customer's present and future expectations.

  • Participate in customer meetings and communicate targets to delivery teams.

  • Support internal functions to ensure resource allocation for program needs.

  • Manage program dependencies and interfaces.

  • Initiate interventions to address gaps or issues.

  • Report program progress regularly to management.

Educational Requirements:

  • 3rd level qualification in Business, Computer Science, Engineering, or a related field.

Primary Requirements:

  • 3-5 years of experience managing global or large-scale programs.

  • People management experience.

  • Experience working in a corporate environment with professional work ethics.

  • Passion about our customers, our technology and our people.

  • Proven ability and experience in innovating, including new services and initiatives in line with the Customer’s present and future expectations.

  • Effective program leadership and communication skills.

  • Ability to manage multiple projects at the same time in a fast-paced environment.

  • Ability to build a cohesive internal “one team” community.

  • Knowledge of program planning, monitoring, and control techniques.

  • Familiarity with project management approaches (e.g., PRINCE2, PMI).

  • Strong communication skills (verbal and written).

  • Understanding of budgeting and resource allocation.

  • Analytical skills and ability to derive insights from data.

  • Ability to use metrics to manage programs and measure success.

  • Seniority and credibility to advise program teams.

  • A consistent, can do attitude, and ability to act quickly to rally organizations around a common vision.

  • Problem-solving and proactive issue management skills.

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Required Skill Profession

Project & Process Management


Job Expired.


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